FAQs

Frequently Asked Questions

GENERAL

  • How do I get in touch if I have a question?
    • Shoot us an email to [email protected] or call us: +1 (740)306-0258, or message us through our facebook page at https://www.facebook.com/pokemonworld/
  • How quickly do you respond to email queries?
    • We try to answer all emails within 24-48 hours.

SHIPPING 

  • How much is shipping?
    • All items are for free
  • Do you ship internationally?
    • We currently offer international shipping to most countries, but main routes are to America, Canada, Australia, UK & Ireland, Germany, Italy, & Spain.
    • If you are unsure as to whether we ship to your country please send us an email to [email protected] and we will reply back to you.
    • Detailed shippinng information please see the shipping policy.
  • How long does it take for my order to arrive?
    • Orders are shipped from our warehouses 2-4 business days after purchase. Delivery to most countries takes approximately 20-30 business days.
    • If you’re still unsure, just email us. We’re happy to help.
  • I ordered two or more items, but only received one, why?
    • Sometimes items from the same order will be split into different packages in order to avoid additional fees.
    • You should receive any missing components of your order within two (2) weeks. However if you don’t – let us know. You can contact our support center by emailing [email protected] 
    • Please keep all delivery packets as we will require them for evidence of shipment

SECURITY & PAYMENT

  • How secure is my personal information?
    • Pokemon World RPG adheres to highest industry standards in order to protect your personal information with the best security solutions.
    • Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.
  • What type of payments you accept?
    • We accept PayPal, and most credit cards (Visa,Debit,Master etc)
  • Do you accept cash on delivery (COD)?
    • We don’t accept cash on delivery (COD)
  • I am trying to purchase, but it keeps declining my card why?
    • Is your card eligible to make on-line purchases?
    • Do you have enough money in the account attached to the card?
    • Are you entering the correct details i.e. billing address and CVC?
    • If not, there is your reason.
    • If yes, it is most likely your bank blocking the transaction, due to you having never purchased from us before. Simply call your bank and advise them to unblock transactions for LootShack and you should be able to continue.
    • If you have checked all of the above and it is still not working. Shoot us an email to [email protected] and we will investigate further for you.
  • Do you offer bulk discounts?
    • Our Pricing is tallied up using individual costing so If you are thinking about purchasing 5 or more products, please shoot us an email to [email protected] , and we’ll be happy to work on a discount for you.
  • Do I need to pay customs fees or charges?
    • That depends on the laws of your country. In the majority of the cases, no, you are not required to pay any customs fee.