Return Policy

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This online purchases return policy apply to the products sold by Pokemon World’s Return obligations to the original purchaser (“you”) only, cannot be assigned or transferred.

This Online Return is limited to the terms set forth below.:

NEW PRODUCTS Online Return – If you are not entirely satisfied with your purchases you may return any item within 30 days of the date of delivery for a full refund. To be eligible for a refund your item must be new and in the original condition that you received it.

FREE SHIPPING CHARGES Online Return – Customer shall NOT be responsible for all shipping charges on the returned shipments, no matter what the return result is our error or not. We accept returns on items within 30 days of purchase in new original condition with no reason.

QUICK FEEDBACK Online Return – Once your returned item is received, we will notify you via email that we have received your item and that the refund is in process. All refunds go to the original purchaser. Credits or refunds will be made to the same method of payment and account used to place the original order.

Replacement and exchange are not supported. Customers may return their original order for a refund and place a new order for the replacement. You will be responsible for paying the new price for the replacement item.

Follow the steps outlined below to return your items:

  1. Visit your account’s Order History to create a return items authorization, or click the Start a Return button below.
  2. Print two (2) copies of the return confirmation page and one shipping label. Include one copy of the return confirmation inside the box and affix the shipping label to the box. The second confirmation copy is for your records. Affix postage, and ship your package; don’t forget to include your return address. We will send you an email confirmation when the refund is processed.

Please allow approximately 2 weeks for the refund to be processed once your shipment is returned. If at any time you have any questions regarding the status of your return.

Start a Return